Although the Samsung brand usually has a good reputation for durability without much trouble, sometimes problems can occur with your refrigerator’s ice maker. If the Samsung ice maker is not working, it could be due to ice buildup, a faulty water valve, poor water pressure, an expired water filter, or a faulty auger motor. In this article, we will consider in detail and give experts advice on the cause why the Samsung refrigerator ice maker is not working.
5 Reasons Why Samsung Refrigerator Not Making Ice
There are several reasons for your home appliance breaking down. Read the points below to see if you have a similar cause.
- Ice buildup or blockage
One of the most common reasons for a Samsung fridge ice maker not working is an ice buildup or blockage. Usually, ice accumulates either in the ice maker tray or in the dispenser tube.
To start with, it is necessary to defrost it. If your model has an auto-defrost feature, you can use it to defrost the ice maker or the entire refrigerator if necessary.
If the ice maker tray or bucket is frozen, you may need to defrost the entire refrigerator, remove ice maker components to allow them to defrost, or use a hair dryer to lightly heat the affected component.
Depending on the model, the dispenser tube may be located inside the ice maker, outside the refrigerator, or may be missing. A clogged dispenser tube occurs when the tube is located inside the ice maker. You should be able to see if the tube is clogged; however, if the ice maker is running but not delivering ice, a clogged tube is most likely the cause.
To clear the clog, use low heat, ideally with a steam gun or steam gun, to create enough heat to melt the clog without risking damage to the interior lining.
- The faulty water inlet valve
The second most common cause of ice machine malfunction is a faulty water inlet valve. The water inlet valve connects to the water supply line to provide the ice maker with water. When the ice maker needs water, the inlet valve opens.
Over time, the inlet valve may become clogged with mineral deposits and have difficulty opening, or it may fail for electrical reasons. If either of these problems occurs, the inlet valve must be replaced.
Access to the water inlet valve depends on the type of Samsung refrigerator. Generally, to find the valve, you’ll need to remove the rear access panel on the back of the refrigerator. You’ll also likely have to unscrew the screws and squeeze the tabs that secure the water valve to remove it from the refrigerator. Be sure to turn off the water supply to the refrigerator and disconnect the power before getting to the valve to replace it.
- Poor water pressure.
Samsung advises that the ice maker needs a water pressure of 20 pounds per square inch to work. If the Samsung french door refrigerator ice maker produces small or broken ice cubes, this is a sure sign that the water pressure is too low.
It is helpful to have a water pressure gauge to check the water pressure. However, water pressure can also be checked by observing how much water flows out when the water line is disconnected, or water fills at least ¾ cup when the water dispenser button is pressed for ten seconds.
Before accessing the water line, turn off the power to the refrigerator and turn off the water. You can hold the water line over the bucket and turn on the water. If the water leaks, you know you have a problem. However, if the water is flowing in a strong, steady stream, the problem is probably not water pressure. Check the water pressure with a pressure gauge to more accurately determine if it is at least 20 pounds per square inch.
- Expired water filter
If your refrigerator has a water filter, Samsung recommends replacing it every six months. If the water or ice seems cloudy, it is a sure sign that the water filter needs to be replaced. Water filters are located in different places depending on the model of your refrigerator. Once you’ve found the filter, you can unscrew it to remove and replace it.
- Screw motor malfunction
The ice maker screw is responsible for mixing and dispensing ice from the ice maker. If the ice maker makes a lot of noise and does not deliver ice, it is most likely due to a faulty or broken motor.
Depending on the model, you should be able to remove the ice maker bucket and turn the auger by hand. If you can turn the auger with limited resistance, it should be checked with a multimeter for continuity to determine if it has failed. Removing the motor can be complicated, so it is best to have it removed by a qualified technician.
What to Do If Nothing Worked?
If you are interested in what else you can do to make your ice maker work again read some pieces of advice:
- Check the temperature in the freezer.
If your Samsung freezer ice maker is not working and keeps freezing or makes small batches with small cubes, check the temperature in the freezer compartment. If the freezer is too cold, the ice maker components may freeze or not work properly. If the temperature is too high, you will find that the freezer compartment of the refrigerator is warm. This prevents the ice from staying frozen or results in small, irregularly shaped cubes.
- Turn on the ice maker.
Is the ice maker not working Samsung? The ice maker may have been turned off by mistake. Fridges with external ice dispensers have ICE ON and ICE OFF buttons. The ICE ON button lights up when the ice maker is on, and the ICE OFF button lights up when it is off.
Make sure the ICE ON button is lit. If it is not, press and hold the ICE ON button for 3 seconds to turn the ice maker on.
- Do the resetting of the ice maker.
Sometimes, a non-functioning Samsung ice maker requires resetting to resume ice production. Refer to your owner’s manual for the exact steps to reset the ice maker of your refrigerator model.
Resetting your Samsung smart ice maker usually involves the following steps:
- remove the ice bucket;
- locate the test button on the side or bottom freezer of the ice maker;
- press and hold the button until you hear a ringing sound;
- replace the ice bucket and see if ice production resumes.
If the Samsung ice maker reset is not working, do the next step.
- Replace the water filter.
If you find that your Samsung ice maker is not filling with water, you may need to replace the water filter. When the filter becomes clogged with dirt, it can restrict the flow of water into the ice maker, limiting ice production. You may also find that the ice has an unpleasant taste and smell due to these unfiltered impurities. Changing the filter every 6 months can prevent clogs from preventing ice production.
You can prevent breakdowns of your Samsung refrigerator ice maker. There are several simple steps:
- Check the freezer for open containers or spoiled food. Ice can take on the taste or odor of food that has spoiled or has been sealed.
- Keep the freezer’s vents clear. The vents allow air to circulate around the freezer. Clogged vents can be caused by small objects such as crumbs or twine and can damage the drain tube, eventually leading to breakage.
- Check the water supply line every few months. If the water line becomes clogged, the ice maker will work harder than necessary and will be more prone to wear and tear. It can also cause the unit to produce less ice and pose a potential leakage hazard, ultimately leading to damage to the ice maker and the refrigerator itself (and its contents). Visually check the line for any blockages. If you notice a problem, there are specific instructions in the user manual for cleaning your unit. You can also call us to do this for you.
- Change the water filter every 6 months. If you notice that the flow of water to the dispenser or ice maker has slowed down, it’s probably time to replace the filter. Don’t remember the last time you changed the filter? Find the model number of your refrigerator and order the appropriate filter.
If all the methods do not fix the problem and your Samsung freezer ice maker is not working, you will likely need to contact a qualified technician for further troubleshooting.
You can turn to High-End service for help without a doubt. We have only the best technicians, who will quickly eliminate the problem with the water generator. Also, our expert will give you useful tips for further operation of your device.
Contact us right now to save your time and money!